Warranties on professional fitness equipment
The structures we manufacture carry a 20 year warranty in steel and a lifetime warranty in stainless steel. Those durations apply to the frame and load bearing structure of our strength machines, CrossFit rigs and street workout equipment, which is the part that determines how long a machine actually lasts. A warranty is never a single number: the frame, the wear parts and the electronics follow separate regimes because they do not degrade at the same rate. This page sets out each regime, the exclusions, and how a claim is handled.
Our warranty durations
| Scope | Equipment concerned | Warranty |
|---|---|---|
| Steel structure and frame | Strength machines, CrossFit rigs and rigs manufactured by Light In Fitness | 20 years |
| Stainless steel structure | Fitness, strength and street workout equipment in stainless steel | Lifetime |
| Wear parts: cables, pulleys, pads, upholstery, handle grips | Strength and cardio equipment | 6 months |
| Equipment from the brands we distribute | Bodytone, Xebex, Ziva, Lexco, Etenon, Toroz, O’Live Pro, Watson and others | Manufacturer warranty, typically 2 to 5 years by range, stated on the quotation |
The distinction matters when you read an offer. Light In Fitness is both a manufacturer and a distributor. On what we produce in our workshop in Tours we commit to our own durations. On the twelve brands we distribute, the warranty is the manufacturer’s, and it appears on the quotation next to the range reference. A supplier that advertises one single duration across an entire catalogue is necessarily mixing the two.
Why 20 years on steel and a lifetime warranty on stainless steel
These durations follow from the manufacturing process rather than from marketing. Our structures are produced in house, which lets us control the steel grade, the weld geometry and the surface treatment, and therefore commit to a duration few assemblers can hold.
- Welded fabrication and laser sheet metal work, cut and assembled on our own machines with dimensional inspection on every batch.
- Structural steel to EN 10025, with grade and delivery condition traced, which rules out weld cracking caused by unqualified material.
- Oven cured epoxy finish, a hard coating that resists abrasion from loaded plates and professional cleaning products.
- Stainless steel outdoors. Corrosion is the first failure mode of an open air structure, so stainless steel removes the limiting factor. That is what makes a lifetime warranty possible on those ranges.
- Machining, plastic injection and brass foundry in house, so interface parts can be remade to drawing years after delivery.
The ranges concerned are shown on our strength training machines, CrossFit and HYROX cages, street workout rigs and stainless steel outdoor fitness pages.
What a structural warranty covers
A structural warranty covers an original defect affecting the frame and load bearing members: weld cracking, failure or permanent deformation under a load consistent with the manual. It does not cover degradation caused by normal service, which falls under wear parts.
Three levels of intervention have to be distinguished, and they are frequently confused when offers are compared.
| Warranty scope | What is included | What you still pay |
|---|---|---|
| Parts only | The defective part is shipped to you | Fitting, carried out by the operator |
| Parts and labour | Part plus a technician’s time | Travel may be charged separately |
| On site | Part, labour and travel, equipment returned to service | Nothing additional |
A duration quoted without a scope has no comparative value. For a site far from major routes, the scope weighs more heavily on total cost of ownership than the duration does. The scope applicable to your order is stated on the quotation.
On a business to business sale governed by French law, the commercial warranty sits on top of the statutory liability for latent defects under the French Civil Code. The statutory conformity guarantee available to consumers does not apply to professional buyers acting in the course of their business. For a club, a public authority or a hotel, it is therefore the negotiated commercial warranty that protects the investment, which is why its scope deserves attention before the order is placed.
Wear parts, never covered by a structural warranty
Parts in direct contact with the user or with a friction surface are consumed by design. They belong to the annual operating budget, not the capital budget, and are replaced progressively across the equipment fleet.
- Contact surfaces: foams, upholstery, back pads, sleeves, grips.
- Transmission and guidance: coated cables, swages, pulleys, straps, bearings, rollers.
- Cardio: running belts, decks, drive belts, brake pads.
- Flooring consumables: joints, edging and retaining trims.
Planning these replacements is covered on our after sales and spare parts page, with the preventive maintenance plan by equipment family.
What voids a warranty
- Use outside the declared class. A machine rated for domestic use installed in premises open to the public is outside the manufacturer’s intended field of use, even when new.
- Lack of maintenance: no cleaning, no lubrication, no documented periodic inspection. This is most acute on treadmills, where a fouled belt destroys the motor.
- Unauthorised modification or repair: remedial welding, drilling the frame, fitting non approved parts.
- Non compliant installation: missing or undersized anchoring, unprepared floor, insufficient flatness, safety zone not respected.
- Unsuitable environment: permanent humidity, chlorinated water spray or a saline atmosphere on equipment designed for indoor use. This is exactly the case in which stainless steel is required.
- Accidental damage and vandalism: impact, dropped loads, deliberate damage. These fall under the operator’s insurance.
Use class, the precondition for any warranty
EN ISO 20957 defines use classes that determine the test loads and fatigue cycles applicable to indoor equipment. Class S covers professional and commercial use, class H domestic use, and class I inclusive use for people with specific needs. Premises open to the public must be equipped to class S as a minimum, and to class I where accessibility is in scope.
Installing domestic class equipment in a club, a hotel or a residential care facility is the single most common reason a claim is refused. The classes and the applicable reference documents are detailed on our standards and compliance page.
Making a warranty claim
Acceptance of a claim rests on traceability. A complete file avoids diagnostic back and forth and speeds up resolution.
- Identify the machine: commercial reference, serial number, delivery date, invoice number.
- Document the fault: symptom, sharp photographs of the affected area, the conditions under which it appears.
- Attach the maintenance record: log book, intervention dates, parts already replaced.
- Send the request to contact@lightinfitness.com or call +33 6 20 72 66 96.
- Make the equipment safe: take it out of service and sign it until the diagnosis has been issued.
Our service commitment is an after sales response within 48 working hours, and a priced quotation within 24 working hours for any equipment request.
Frequently asked questions
How long is the warranty on a professional strength machine?
The steel structure and frame of our strength machines and CrossFit rigs are warranted for 20 years. Stainless steel structures for fitness, strength and street workout carry a lifetime warranty. Wear parts on strength and cardio equipment, meaning cables, pulleys, pads, upholstery and handle grips, are warranted for 6 months. Spare parts that are not wear parts fall under the manufacturer’s warranty for the brand concerned.
Why is the structural warranty longer than the warranty on other components?
A welded structural steel frame does not share the failure modes of a cable, a seat pad or a control board. The structure is not consumed by use: it fails only through an original defect or loading outside the manual. Contact and transmission parts wear by nature and belong to the operating budget.
Does the warranty cover labour and travel?
That depends on the scope purchased. A parts only warranty includes neither a technician’s time nor travel, so check before ordering whether the offer is parts only, parts and labour, or on site. The scope applied is stated on the quotation.
Is equipment from the brands you distribute also warranted for 20 years?
No. The 20 year and lifetime durations apply to structures we manufacture in our workshop in Tours. On the twelve brands we distribute, the warranty is the manufacturer’s, varies by range and is stated on the quotation with the exact model reference.
Is the warranty valid in intensive use such as a CrossFit box or a military base?
Yes, provided the equipment was specified for that use and installed in accordance with the manual, anchoring included. That is precisely the duty cycle our steel and stainless steel structures are dimensioned for. See our client references.
Get the terms that apply to your project
Send us your equipment schedule and we will issue a priced quotation within 24 working hours, with the warranty duration and scope line by line, the use class of every reference and, where relevant, a 36 to 60 month lease finance option. Request a quote, or review the ranges on our strength training machines and stainless steel outdoor fitness pages.